Refund Policy

By clicking the “I ACCEPT” button, you agree to the terms of this Refund Policy and provide your legal consent. Once Notarybd Services and its enlisted notary public deliver the requested service, no refunds will be issued.

Service-Specific Terms:

1. Order Cancellation and Service Changes:
   • If you place an order, make payment, and later decide not to proceed or are unable to receive the service, the service charge will not be refunded.
2. Withdrawal of Service:
   • Services cannot be withdrawn after initiation. 

Payment Methods and Responsibility:

If payment is made using a third party’s card, net banking, or any unauthorized means, you and any associates involved will be held solely responsible for any misuse. Under these circumstances, the service charge will remain non-refundable.

Delays or Unavailability of Service:

If Notarybd Services cannot deliver the service or faces delays due to factors beyond its reasonable control (e.g., natural disasters, technical issues, government restrictions, or server outages), you agree that:

• No refund, chargeback, or compensation can be claimed.
• Services will be provided as soon as conditions normalize.

Refund for Service Failures:

In normal circumstances, if Notarybd Services cannot deliver the service for reasons within its control:

• The full invoice amount will be refunded within 15 to 30 working days of determining failure.
• No interest or compensation will be provided.

Legal Enforcement:

• Breaches of this policy, including attempts to claim chargebacks or refunds contrary to these terms, will be legally invalidated in all aspects, including courts.
• This Refund Policy is part of the Terms of Service and Use.

By clicking “I ACCEPT,” you acknowledge that your electronic signature is legally binding and equivalent to a handwritten signature.

রিফান্ড পলিসি 

আমি গ্রহন করলাম বাটনে ক্লিক করার মাধ্যমে আপনি এই মর্মে রাজী ও আইনগত সম্মতি প্রদান করছেন যে, আপনাকে নোটারীবিডি সার্ভিসেস ও নোটারীবিডি সার্ভিসেস এর তালিকাভূক্ত নোটারী পাবলিক কর্তৃক পূর্ণাঙ্গ সার্ভিস প্রদানের পর আপনার পরিশোধিত সার্ভিস চার্জ অফেরৎযোগ্য। আপনি অর্ডার প্রদানের পর এবং সে অনুসারে ইনভয়েস-এ বর্ণিত সার্ভিস চার্জ  পরিশোধের পর, তৎপরবর্তীতে আপনি যদি সার্ভিস গ্রহন করতে না চান বা সার্ভিস নিতে ব্যর্থ হন, সেক্ষেত্রে আপনি যে সার্ভিস চার্জ পরিশোধ করবেন তা অফেরযোগ্য হবে।   

Chargeback and Dispute Resolution Policy

We at Notarybd.com are committed to providing high-quality services to our registered users. We understand that sometimes, things can go wrong, and registered users may have concerns or issues with their delivered services or purchases. This policy outlines our chargeback and dispute resolution process for online notary services. We have put in place a comprehensive Chargeback and Dispute Resolution Policy to ensure that such instances are handled in a fair and efficient manner.

If you believe you have been wrongly charged or have an issue with your services or purchase, we ask that you contact our support team at support@notarybd.com first to try to resolve the issue. If you still wish to dispute the charge, we request that you provide us with the reason in writing for the dispute and any relevant information, documentation and evidences that supports your claim.

Chargeback Policy:

1. A chargeback is a request for a refund of a transaction made by a registered user.
2. If a registered user wants to initiate a chargeback, he / she should contact our customer support team at the earliest possible time.
3. We will review the claim and respond to the registered user within a reasonable time frame.
4. If we find that the claim is legitimate, we will issue a refund to the registered user within 15-30 business days.
5. If we find that the claim is not legitimate, we will contest the chargeback with the appropriate authorities.
6. We reserve the right to suspend or terminate services for registered user who have initiated multiple chargebacks.

Dispute Resolution Policy:

1. If a registered user has a dispute with our service, they should contact our support team at the earliest possible time in writing. Please provide as much detail as possible about the dispute, including supporting information, documentation and evidences.
2. Our support team will review the dispute and work with the registered user to find a resolution.
3. If a resolution cannot be reached, we will escalate the dispute to our management.
4. Our management will review the dispute and make a final decision.
5. We will communicate the decision to the customer within a reasonable time frame.
6. In the event that a dispute cannot be resolved through our internal process, we may suggest mediation or other alternative dispute resolution methods to reach a resolution.

We reserve the right to suspend or terminate services for registered users who abuse our dispute resolution policy.

NOTE: We reserve the right to modify this policy at any time without notice. By using our services, you agree to the terms of this policy. Last Modified on December 07, 2024